What to do if your Samsung washing machine does not drain the water? This question is often asked by clients when they turn to our specialists for help. This problem is especially common with old Samsung washing machines, released 7-10 years ago. Unfortunately, even new appliances may face the same problem if the owner refuses to clean the washer in time. This kind of breakdown can be fixed with your own hands. If a cycle with hot water temperature settings (such as Pure Cycle or Sanitize) was run recently, the water in the washer may be very hot. Allow approximately one hour for the water to cool before performing this procedure to avoid possible injury. Turn off the washer and check the level. If the washer isn't level it may not drain correctly. Make sure your washer is level. Do not remove the screw on the back of the washer that holds the drain hose against the washer. If the screw has been removed, screw it and the holder back in with any screw that fits. If the holder is missing, service is required. Inspect the drain hose. Incorrect drain hose installation is the most common reason for drain issues, and service is rarely required. For more information, the full installation instructions are available in the user manual.
Verify the drain hose:
- Is not inserted more than 6 inches and less than 8 inches into the standpipe or sink
- Is secured so it will not slip down farther
- Does not form an airtight connection
- Is not kinked, bent, or damaged
- Is at least 18 inches high (24 inches for wash basins)
- Is not higher than 96 inches (35 inches for wash basins)
- Is not using a drain hose extension kit
Clean the pump filter periodically to improve cleaning performance and help prevent odors. A clogged debris filter reduces the effectiveness of the draining system. If so, replace the clogged filter. Check to see if the drain pump assembly functions properly. Make a call for more details!
