It's a Whirlpool Duet Washer that appears to be leaking around the front of the drum. The customer did check all the hoses and drain and they are not leaking. Where is a breakdown? Leaks at the front of a washer are usually caused by a clogged or tilted overflow tube. Clogs can happen from excess suds caused by using too much detergent or combining laundry products inappropriately. Overusing can easily happen in homes that have a water softening system. With softer water, less detergent is needed for effective cleaning. To test if you are using too much detergent, take a freshly washed item, like a small hand towel, and place it in a bowl of hot water before drying. If the water becomes sudsy, you are using too much detergent. The washer can leak if it is overloaded or out of balance. Check to be sure the washer is level, reduce load sizes, and keep an eye out for the leak. You may have solved the problem.
