Whirlpool Washer wtw5000dw turns on, but doesn't start - How to repair?

Washer turn’s on but doesn’t start?  It's the most common issue, we have found a solution. This article will help you repair your Whirlpool wtw5000dw.

Most common solution is - lid switch.The lid switch on a top-load washer is a safety switch that detects whether the washer lid is closed. The lid must be closed when the basket spins. If the lid switch isn't detecting whether the lid is closed, replace the switch. Before we have started you need to have some tools: 1/4" nut driver, putty knife, Phillips screwdriver, slot screwdriver, work gloves. It’s a difficult instruction, please follow all steps. 

1. Shut off electrical power and disconnect the washer from water. Put the gloves. Unplug your washer. Turn off the water supply valves for the washer. Move the washer away from the wall. 
2. Removing the top panel. Tape the lid shut so it doesn’t flop open and damage the control console or hit your arms as you work. Pull the washer forward to access the back of the control console. Remove the top screws on the 2 hinge brackets on the back of the washer. Remove the screw from the wire cover and pull it off of the washer. Slide the top panel forward about half an inch and then raise the front of the top panel up about a quarter of an inch. With the panel still raised slightly, push the panel back about a quarter of an inch to release it from the brackets. Lift the top panel and prop it against the wall behind the washer.
3. Release the lid switch/lock assembly from the top panel.Using a 1/4-inch nut driver, remove the 2 mounting screws that secure the lid switch/lock assembly to the top panel. Release the lid switch/lock assembly from the top panel. The lid switch/lock assembly is still attached to the wire harness. Let it hang from the wire harness for now. Use a slot screwdriver to release the wire harness from the clips on the side of the top panel. Pry out the white plastic wire harness clip at the back of the front panel. The wire harness is still connected to the electronic control board inside the console. Release the white plastic clip from the top panel—don't remove the white plastic clip or pull the wire harness out yet.
4. Opening the control console. Carefully lower the top panel and rest it on the top of the washer. Pull the washer forward to access the back panel of the console. Remove the 2 screws from the top of the back panel of the console. Push back on the control panel while sliding a putty knife under the right corner of the control panel to release the mounting clip. Repeat on the left side to release the console. Lay the console on the top of the washer.
5. Remove the lid switch/lock assembly. Locate the wire harness connection for the lid switch/lock assembly on the back of the control board (The lid switch/lock harness has yellow, blue, white and red wires on the washer used in this repair guide). Release the locking tab and pull the lid switch/lock assembly wire harness plug out of the receptacle on the electronic control board. Thread the lid switch/lock assembly wire harness through the hole in the back of the top panel where you released the white plastic clip. Release the tape on the lid and open the washer lid. Pull the lid switch/lock assembly out of the washer. Tape the lid shut again.
6. Install the new lid switch/lock assembly. Snap the console back into the mounting clips. Move the washer near the back wall. Lift the top panel and prop it securely against the back wall behind the washer. Push the end of the wire harness into the hole at the back of the top panel. Push the white plastic wire harness clip into the hole and snap it into place. Route the wire harness into the side of the top panel and secure the wire harness in the clips on the side of the top panel. Position the lid switch/lock assembly on the top panel and secure it with the mounting screws. Carefully lower the top panel. Engage the brackets by pulling the panel forward about a quarter of an inch until the panel drops and the brackets engage. Push the panel back about a quarter of an inch to lock it flush with the frame. Release the clips and open the console to access the electronic control board. Plug the wire harness into the correct connector on the electronic control board. Make sure that the locking tab snaps into place.
7. Reinstall the console and back panel.
8. Connect your washer to water and electrical power. 

If it’s very difficult, or you need some help on some step, don’t hesitate to contact our customer support and arrange a meeting!